What’s Petsmart’s Return Policy on Snakes?

PetSmart Snake Return Policy Explained

Buying a snake from PetSmart is exciting, but things do not always go as planned. Maybe the snake is not eating, maybe it turns out you are not ready for snake ownership, or maybe the snake was already sick when you bought it. Whatever the reason, it is important to understand PetSmart’s return policy for snakes before you make your purchase so you know your options if something goes wrong.

The 14 Day Return Window

PetSmart offers a 14 day return policy on live animals, including snakes. This means you have two weeks from the date of purchase to return your snake for a full refund or exchange. You will need your original receipt and the original packaging or container the snake came in. The snake must be returned to the same store where you purchased it.

This 14 day window is designed to give you enough time to notice any health problems that might not have been apparent at the time of purchase. Many snake illnesses have an incubation period, so a snake that looks healthy in the store might show signs of illness within the first week or two at home.

What You Need for a Return

To return a snake to PetSmart, bring your receipt (or have it linked to your PetSmart Treats account), the snake in a secure container, and any paperwork you received at the time of purchase. If you lost your receipt, PetSmart can sometimes look up the purchase through your Treats account or the credit card you used. Without any proof of purchase, the return may be denied or you may only receive store credit at the current selling price.

Returning a Sick Snake

If your snake becomes sick within the 14 day return period, PetSmart will typically offer a refund or exchange. Some stores may also offer to cover veterinary costs for the sick animal, though this varies by location and is not guaranteed. If you suspect your snake is ill, it is best to act quickly and bring it back while still within the return window.

Common health issues that might show up in newly purchased snakes include respiratory infections (wheezing, mucus around the mouth), mites (tiny black or red dots moving on the skin), refusal to eat, lethargy, and signs of parasites. If you notice any of these issues, contact your PetSmart store right away to discuss your options.

After the 14 Day Window

After 14 days, PetSmart is generally not obligated to accept a return. However, some stores and managers will make exceptions on a case by case basis, especially if there is a clear health issue that was likely present at the time of sale. It never hurts to ask, but do not count on it. Being polite and explaining the situation calmly gives you the best chance of getting an exception.

Tips Before Buying a Snake at PetSmart

To minimize the chance of needing to make a return, take some steps before buying. Ask the staff to handle the snake so you can observe its behavior. Look for clear eyes (not cloudy, which indicates an upcoming shed and possibly illness), smooth skin without visible mites or wounds, alert behavior, and a body that feels muscular rather than bony. Ask when the snake last ate and whether it has been eating consistently. A snake that has refused multiple meals may have an underlying problem.

Also make sure you have everything set up at home before bringing the snake in. Having the enclosure ready with proper heating, humidity, and hiding spots reduces stress on the snake and gives it the best chance of settling in smoothly. A stressed snake is more likely to refuse food and develop health issues.

Alternatives to Returning

If you decide snake ownership is not for you but are past the return window, there are other options. Reptile rescues and herp societies in your area may accept surrendered snakes. Online reptile communities sometimes have rehoming sections. Some exotic pet stores accept owner surrenders. Never release a pet snake into the wild, as this is harmful to both the snake and the local ecosystem.